I. Quality Inspection and Responsibility Definition

1. Quality Control: It is recommended that a quality inspection be conducted immediately upon the arrival of the goods at your office or warehouse, or before shipping them to customers.
2. Claims after Use: We will not be responsible for any defects such as plating fade out, scratching or mechanism function failure etc. if they occur after the packaging has been opened or the product has been used, as we cannot know how the products have been used.
3. Quality Issues Handling: In the event that goods are found to have quality issues within six months of the invoice date and the packaging is unopened, we will be responsible for handling the claims. To facilitate this process, we kindly request your cooperation, including the provision of relevant evidence and assistance. Depending on the specific situation, we will offer solutions such as discounts, repairs, or replacements.

II. Claim Process and Requirements

1. Evidence Submission: When filing a claim, please provide photographic evidence of the goods in question. Should we require further information, we may request additional photographic or video evidence for comparison and confirmation purposes. In the meantime, we will refer to the samples kept in our company office and factory in China for comparison in order to ensure the accuracy and fairness of the assessment.
2. Defective Product Confirmation: Please accurately report the percentage or quantity of defective products to ensure accurate claim processing.
3. Return Authorization: All returns require authorization from Brilliant. Unauthorized returns will not be accepted and will not be recorded in your account. In some cases, we may recommend re-production rather than returns to resolve the issue more economically and efficiently.
4. Shipping Fee Negotiation: The shipping fees for returns will be negotiated based on specific circumstances. However, please be aware that we do not cover the cost of internal shipping as you should have completed quality inspections before shipment.
5. Return Notification: We will promptly notify you of the return destination, transportation method (sea, air, or express), and agency information.

IMPORTANT ATTENTION:

Before returning the products, please ensure that each product is individually well packed and will not cause any further quality problems in transit.

III. Cooperation and Solutions

We understand that claim situations can be complex and diverse, but please be assured that through close communication and collaboration, any claim issues can be resolved promptly and effectively. We look forward to a pleasant and smooth cooperation with you every time.